Thank you for shopping at Mobilelusia.com. Due to the nature of our products and services, our refund and return policy is as follows:
1. Recharge Services
All sales of Lycamobile recharge services are final. Once a recharge code has been successfully delivered to you, we cannot offer a refund or exchange. Please ensure that you have selected the correct recharge amount and entered the correct phone number before completing your purchase.
2. SIM Cards
SIM card purchases are generally non-refundable. However, if you receive a defective SIM card, please contact us within 7 days of receipt to request a replacement. We will require proof of purchase and a description of the defect. If the SIM card is deemed defective, we will send you a replacement at no additional cost.
3. Data Plans and International Calling
Data plans and international calling packages are non-refundable once activated. Please ensure that the plan meets your needs before purchasing. If you experience any issues with the service, please contact our customer support team for assistance.
4. Exceptional Circumstances
In exceptional circumstances, such as a technical error on our part that prevents the delivery of a recharge code, we may consider a refund. Please contact our customer support team with details of the issue, and we will investigate the matter. Refunds are issued at our sole discretion.
5. How to Request Assistance
If you have any questions or concerns about your purchase, please contact our customer support team via email or phone. Please provide your order number and a detailed description of the issue.
6. Refund Process
If a refund is approved, it will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
7. Contact Us
If you have any questions or need further assistance, please contact us at:
[Your Contact Information]
